If you see a suspicious transaction associated with kitUP on your bank statement, follow the steps below to identify the source.
First check
- Verify that this transaction is associated with kitUP (description should contain "KITUP", "OUROMEDIA" or similar).
- Check your iOS / Android / web subscriptions — could it be auto-renewed?
- Could a family member have used your card?
If it's really suspicious
- Take a screenshot of the bank statement.
- Note the transaction date and exact amount.
- Open a support request and share this information.
- In parallel, contact your bank for fraud / unauthorized transaction objection.
We carefully review your request and conduct a refund and security check if necessary.
If your issue persists, you can open a support request here.