In kitUP App:
To reset your password, tap the 'Reset Password' button on the top-right side of the login page, enter your email address, and submit to receive a password reset email.
Alternative Method - Web:
Enter the email address used to create your account on the page that opens by clicking the link below.
After clicking the link sent to your email address, you can change your password by entering your new password on the page that opens.