If your card was declined during a subscription or purchase, check the reasons below. Usually a simple fix on the bank side resolves it.
Common decline reasons
- Insufficient limit: Your card may not have enough balance.
- 3D Secure disabled: Some banks require 3D Secure for online payments; ask your bank to enable it.
- International transactions closed: Some transactions go through international providers; international use must be enabled on your card.
- Bank spam protection: The bank may flag the transaction as unusual; call your bank to authorize it.
- Expired card: Check your card expiration date.
Solution steps
- Check that your card is active and not expired.
- Call your bank to authorize the transaction.
- If possible, try a different card or payment method.
- If the issue persists, contact our support team.
If your issue persists, you can open a support request here.