If you were charged multiple times for the same subscription, it can be resolved quickly. Steps differ based on your situation.
Possible causes
- Subscription from multiple devices: If a purchase was made on different devices with the same account.
- Subscription from different platforms: If purchased separately on iOS and Android.
- Double charge from bank: The bank may have erroneously double-posted the transaction.
What to do
- Note the date and amount of the double charges from your bank statement.
- Check the number of subscriptions from App Store / Google Play / kitUP profile.
- If you find multiple subscriptions, cancel the extras.
- If the double charge is bank-related, call your bank.
- If you can't resolve, open a support request with screenshots and dates.
If your issue persists, you can open a support request here.