I'm getting "Server error" or "Connection error"

If you see a server or connection error in kitUP, it's usually temporary. Try the steps below.

First checks

1. Check your internet connection.
2. Open kitup.net in your browser and confirm you can reach it.
3. If you use a VPN or proxy, disable it temporarily.
4. Check your device clock is correct (wrong clock can cause certificate errors).

If the issue persists

• Wait 5-10 minutes and try again (a brief maintenance may be in progress).
• Check Twitter or our support page for reported outages.
• Restart your device.

If your issue persists, you can open a support request here.